Welcome to Malbert Consulting Limited, where experience meets innovation! Led by Matt, a consultant with almost 22 years of diving deep into Oracle Applications.
I am an experienced and passionate Oracle consultant and Managed Services leader with nearly 23 years of hands-on experience supporting, delivering, and optimising Oracle solutions across complex enterprise environments. My background combines deep functional Oracle
expertise, strong service management leadership, and a practical understanding of the pressures faced by end users in demanding
operational settings.
Throughout my career, I have developed extensive functional knowledge across a broad range of Oracle Fusion Applications, including:
General Ledger, Accounts Payable, Accounts Receivables, Cash Management, Purchasing & Procurement
I bring significant post–go-live support experience, enabling him to stabilise environments, improve service quality, and help organisations maximise the value of their Oracle investments.
I am recognised as a trusted advisor, a strong communicator, and a hands-on leader who is comfortable rolling up his sleeves when needed. I thrive in fast-paced environments, adapts quickly to new technologies, and brings an innovative mindset to improving services, processes, and customer outcomes. Above all, my focus is simple: deliver reliable services, empower teams, and help customers realise the full potential of their technology investments.
I pride myself on detailed knowledge and technical appreciation, creating bespoke solutions that elevate your business!
Service Assurance & Managed Services Leadership
I've operated in a Service Assurance-focused role, supporting Managed Services operations while maintaining close alignment with delivery teams. My primary focus is ensuring adherence to defined processes, high data quality, and consistent service
outcomes, while also helping customers make effective use of the services they consume.
With extensive experience in support environments, I regularly guide new customers, particularly those transitioning to Oracle Fusion, through stabilisation phases, offering pragmatic advice rooted in real-world delivery.
Driving Growth & Customer Value
Within my career I have played a key role in expanding Managed Services offerings and revenue, supporting sales teams with Opportunity identification, RFP responses, Onsite presentations to and customer engagements.
Over the past five years, I've contributed to seven successful bids across higher education, local government, councils, and financial services, securing £2.8m in contract awards, alongside a further £800k in contract expansions through proactive identification of growth opportunities.
ITIL, ITSM & Operational Excellence
In 2020, I was tasked with establishing delivery best practices and structured processes across Managed Services. This included:
- Designing and implementing an ITIL-aligned operating model
- Leading the selection and implementation of a new ITSM platform (FreshService, HaloPSA, HaloITSM)
- Seamlessly embedding Incident, Change, and Problem Management
Overseeing day-to-day operations, managing ERP and HCM teams, and leading service reviews and governance forums. I later worked closely with leadership teams to mature the Managed Services practice and support ISO27001 accreditation and the Oracle Managed Service CSPE Accreditation.
Using service analytics and demand forecasting, I've scaled Managed Services teams from as little as 6 to 18 permanent consultants across ERP and HCM, ensuring delivery quality remained consistently high. I have also acted as Systems Owner for FreshService and Halo products
continually enhancing the way teams work and interact with end users.
I take an active role in CAB governance and service improvement, working closely with customers on the ground. By spending time onsite,
floor-walking with users, and carrying out operational reviews, to get a real understanding of how teams work day to day. This hands-on
approach helps me spot practical opportunities to improve efficiency, introduce automation, and ensure customers are getting real value from their technology.